Booking Policy

Surprise Kids Parties – Booking & Pricing Policy
To ensure a smooth and magical experience for you and your guests, please review our booking and pricing terms below.

 
Booking & Deposit Policy
A 50% deposit is required to secure your booking.
The deposit is non-refundable, as we reserve your selected time exclusively and turn away other bookings.
You may still adjust venue, character, or time (subject to availability).
The deposit must be paid within 24 hours of booking confirmation to hold your spot.
 
Remaining Balance
The remaining balance is due one week before the event or on the morning of the party.
We will send a reminder to ensure timely payment.
 
Standard Pricing
Character Appearance: $200 for 1 hour
(Performer in full costume to take photos, sing Happy Birthday, and lightly engage with guests. This does not include structured games or activities.

Hero/Princess Party Host: $250 for the first hour, $50 per additional 30 minutes
(Includes games, balloon twisting, storytelling, and themed party hosting.

Mascot Characters: $650 for the first hour, $50 per additional 30 minutes
(Mascots require a support assistant and involve minimal speaking but full interaction.)

Face Painting: $120 for the first hour, $50 per additional 30 minutes

Photography: $100 per hour
(Includes professional images with post-event editing.)

Catering: $600–$800 depending on your needs
 
Additional Charges
$50 Surcharge may apply for:

Costume changes
Public holiday bookings
Short notice bookings
Premium party types
 
Travel Fees
Standard Travel (within Adelaide metro): $20
Over 40 minutes travel time: $40
Over 1 hour (e.g., Barossa, McLaren Vale): $60
Rural or regional areas: Travel fee to be determined (TBD) on a case-by-case basis depending on distance and performer availability.
Note: Travel fees may be waived at the discretion of the booker.

 
Cancellations & Rescheduling
Cancellations within 7 days: Deposit is non-refundable (you may apply to a future booking)
More than 31 days out: Deposit may be refunded or applied to a future booking
Rescheduling: Allowed with at least 14 days’ notice, subject to availability

Privacy Policy – Surprise Kids Parties
At Surprise Kids Parties, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

 
1. What Information We Collect
We may collect personal information when you:

Make an enquiry or booking
Contact us via email, phone, or social media
Participate in events, competitions, or promotions
This information may include:

Your name, phone number, email address, and home address
Your child’s name and age (for party planning)
Event details such as dates, themes, and locations
Photos or videos taken at events (with consent)
 
2. How We Use Your Information
We use your information to:

Manage your booking and provide event services
Communicate with you before, during, and after your event
Improve our services and customer experience
Share photos or videos on social media (only with your prior consent)
Send you updates about promotions or new services (you can opt out at any time)
 
3. Photography & Social Media
By booking with Surprise Kids Parties, you may be asked for permission to take and share event photos on our website, social media, or promotional materials. This is entirely optional and we will always ask for your explicit consent.

 
4. Storage & Security
We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your data is stored securely and only accessible by authorised team members.

 
5. Disclosure of Personal Information
We will never sell your personal information. We may share it with:

Our trusted team members and entertainers
Professional service providers such as photographers or printers (for event-specific materials)
We will not disclose your information to overseas recipients.

 
6. Access & Correction
You have the right to request access to the personal information we hold about you and to request corrections if necessary. To do so, please contact us directly.

 
7. Contact Us
If you have questions about our Privacy Policy or wish to update or access your information, please contact:

Surprise Kids Parties
Email: [email protected]
Phone: 0402 569 650
ABN: 51 810 206 944

 
This policy is reviewed periodically and may be updated without notice. Last updated: 09/07/2025

Privacy Policy At Surprise Kids Parties, we are committed to safeguarding the privacy of our clients and their children. This Privacy Policy outlines how we collect, use, and protect your personal information in accordance with the Australian Privacy Principles outlined in the Privacy Act 1988. #### Information Collection and Use We collect personal information that is necessary for us to provide you with our exceptional children's entertainment services. This may include your contact details such as name, address, phone number, and email address. We also collect information about the services you have requested or expressed interest in to enhance your event planning experience. Rest assured that any personal data collected will only be utilized for the purpose it was collected for or otherwise permitted by law. #### Data Protection Surprise Kids Parties is dedicated to ensuring that your personal information is protected from unauthorized access, disclosure, alteration, or destruction. We employ a range of electronic and physical security measures to safeguard your data, including secure servers and firewalls. Any information collected is stored in a secure environment accessible only by authorized personnel. #### Third-party Services We do not sell, rent, or lease your personal information to third parties. On occasions where third-party service providers are employed to assist with events or other business operations, they are contractually obligated to manage your data confidentially and utilize it strictly for designated purposes. #### Your Rights You have the right to request access to the personal information we hold about you. If any personal data we possess is incorrect or incomplete, please contact us so we can update it promptly. Furthermore, if you wish to raise concerns regarding our privacy practices or file a complaint regarding a potential breach of privacy laws, please reach out to us using the contact details provided on our website. Surprise Kids Parties reserves the right to update this Privacy Policy periodically. Changes will be posted on this page and will take effect upon publication.